Assistance with Academy Chatbot Issue

Hello team,

I am currently training a chatbot for an academy and have uploaded all necessary instructions into the knowledge base. However, after asking a question, the bot stopped responding. Could you assist me in identifying and resolving this issue?

Thank you in advance for your cooperation.

Loom: Loom | Free Screen & Video Recording Software | Loom

Best regards,

Hey @Jose

Thank you for using our community platform!

Have you inserted an OpenAI key under LLM Options? (

If you have, is your API key from a paid OpenAI account, and not under any quota limits?

Thank you for your response, Fatos. Indeed, my client’s account with OpenAI is a paid one, but it seems to have a very low quota limit, which I suspect might be the cause of the issue.

Hey @Jose

Is it working well after increasing the limit?

Yes! It works fine. However, I notice that the platform is frozen and it doesn’t allow me to perform any actions.

Hey @Jose,

The huge traffic due to the deal’s end has tested our systems. Everything should be functioning correctly now, and I apologize for any inconvenience caused.

It works perfectly now, thanks Fatos, great product.

I’m glad it’s working fine!

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