Bot not showing on mobile (WordPress)


Our bot is showing on desktop but not on mobile. We are using instant embed. I have also added the code to mobile footer but not showing.

Any help/advice?

Hello, have you checked your cache? Sounds like it could be browser caching on the mobile device.

Hi Fred,

Thanks for your reply. Yes, cleared cache. This particular site is WordPress and using WPTouch plugin (old site) so assuming it has something to do with that. Do you know if there is a way we can embed without the instant embed option? I might need to add this in WPTouch code directly.

Hello Nick,

No problem. Yes, I think you need to add your code to the WPTouch files in order to get it to show on mobile. If I’m not wrong, WPTouch replaces the default theme with its own on mobile.