Hi.Fatos! How do I turn this on plz ?


Hi Zeni

We have replaced that form with the human takeover feature, this is why you can’t find it. It was an older feature.

I see ok thank you Simon

So do we have a trigger which ignites when customer says “I want to talk to someone” and this form appears for human takeover? How does that work?

Just so there is no confusion, as explained by Simone, this is no longer accessible or available it has been replaced with a human takeover feature.