How to create a Recommended Article?

Creating a recommended article is very easy!

Step 1

Head to the Knowledge Hub, and click “Recommended Article”.

Step 2

In the first tab of the modal, insert your URL as well as a description of when should the article be recommended in plain words.

Step 3

Then, head over to the visual tab, and you can fulfill three elements: an image, a title, and a description. These elements load automatically when you paste a URL into the Article URL field.

Click “Save” and now your agent can recommend this article when asked about it!