Human takeover context

There should be a box we can fill out that explains the context of the human takeover to the chatbot. For instance, i have open iframe which will direct them to a form - but they ai says a lot of the times “where you can chat directly with an expert” which is not true, they fill out a form and get contacted.

So i would like to inform the AI about the nature of the human takeover.

This is possible with code - but not with iframe.

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Absolutely we need to have options when is fixed again to work properly!