Problem Syncing and said contact support

I sent an email to support and they said come here with my problem.

I’m trying to sync this PDF -

Any help I would love.

Hi, I have just checked the PDF you provided and also had a quick look at your dashboard.

I noticed that you were able to upload the same document name in another format. Now, I’m not sure why the PDF file won’t upload, but I can tell you that even if you manage to upload that document, you won’t get the results you are expecting for more than one reason.

A document that large needs to be designed in a way that is easy for ChatGPT to understand. In the PDF, there are many references to pictures and other details that will only create confusion.

So, what I’m trying to say is that you should work on the documentation and make it easier to understand. How can you do that?

You see, now I’m posting here a page to give you an example of what you can do.

The picture above is impossible for ChatGPT to understand because it references images, and ChatGPT, in its current state, cannot interpret pictures. Instead, you should create a concise document with titles and descriptions, and include a link to the guide. For instance, when a user asks a question such as how to group and ungroup, ChatGPT will locate that topic in the documentation and provide a brief description along with the link to the documentation page.

let me give you an example let’s loca the paragraph about Grouping and Ungrouping on your pdf


Title: Grouping and Ungrouping



  • Combines shapes into a single folder within the Layers Panel for streamlined manipulation.
  • Selection of multiple shapes allows for grouping through right-clicking and selecting Group, navigating to Object>Group, or pressing Ctrl+G.
  • Example provided illustrates shapes before and after the grouping process.


  • Splits a grouped layer back into separate individual layers for independent editing.
  • Selecting a group enables ungrouping via right-click menu, Object>Ungroup, or Ctrl+Shift+G shortcuts.

you can find this information on the url or at page 66 of our pdf documentation

This is the end of Group and Ungroup Functions ( use 3 hash to delimite open and close of topic )

This is just an example of how you can create documentation that will work with ChatGPT.

You can use ChatGPT to help speed up the process of creating such documentation.