QA not being used

I have created a QA for a broad match of “How do I edit my profile”

I created an answer with the specific steps. But when someone asks this exact question, they get a response that is inaccurate, OpenAI sends a generic answer, such as:

“To edit your profile, simply click on your name and select “Edit Profile” from the menu.”

I am unsure how to fix this, as it occurs with several QAs I have created.

Am I doing something wrong?

Hi Psone, I just logged in and tested the keyword “How do I edit my profile,” and I got the Q&A response, so I guess it’s working.