Hey everyone!
We’re excited to let you know that a small UI update is coming this week! 
We’re replacing the “big menu” with sleek icons, making it easier for you to jump between pages.
This change is designed to enhance your experience and improve usability, so get ready for a smoother, faster interface that will boost your navigation by 10x!
Hi, this post is simply a pre-warning since it’s an UI update and could likely affect the screenshots in your help centers.
So be sure to update any relevant materials accordingly once the update goes live!
What is the workspace switcher shortcut for mac? Doesn’t seem to work.
You can do Shift + Option + W or Option + Shift + W both should work, assuming Option is the Alt alternative on macs (as I don’t use macs).
Just make sure you focus the browser by, ie clicking somewhere in the menu.
Does not work for me either. Could you add a workspace switcher icon in the left hand menu?
also i can’t find the menu at all anymore for where i do the plan creator and stuff like that.
although on a positive, I really like the new layout. Feels much easier to work with.
Thank you, @Christian! I appreciate the kind words—they’re very motivating!
I’ve decided to add the workspace switcher icon, but it will only show if you have more than one workspace in your account to keep things clean.
This will go live over the weekend with another update we’ve been working on (facebook pages integration for Answerly).
Hello @Fatos you’ve really done well. At this point i think the white labeling of the Help File is very important, as the updates keeps coming. i suggest we should white label the Help File. Please @Fatos, @Nevrie look into this.
Am also thinking that the Plan creator should include things like WhatsApp integration, Facebook Integration and Instagram integration as an option. So that plans like the Free plans will not have it, or it will work for like 14 days in free plan before it expires, this will make our potential clients opt in for a paid plan.
Thank you for the feedback!
I’ve just added the new channels as options for the plan creator, and they’ll be available tomorrow along with the two updates mentioned.
The help center being fully automated and white-labeled presents several technical challenges we haven’t yet resolved, but there is progress – This update is good for both of us, as it will greatly improve the agency package & and ensuring seamless updates without affecting your help centers!
The Plan creator now includes WhatsApp and Facebook channels as options!
@Christian @paradisianway
The new workspace switcher icon can be found in the menu. It only appears if your account has more than one workspace.
You can also read about the new Facebook pages integration in the changelog here: Answerly Changelog
We are also considering ways to customize the icons menu to make it feel less cluttered. Would offering an option to personalize the menu icons and save these settings with your account be too much?
@Fatos i love your speed, thank you very much, i can see that the whatsApp and Facebook Integrations are now optional.
Also, please check for the Agency, the name Answerly appears there, see below
Fixed that! I apologize. It should update in the next 2-3 minutes.
