Strategy for showing the correct videos

I have a client who uses a lot of videos in her chatbot and it mixes them up more often than not.

Is there a way of using the descriptions of the videos to minimize this, what are your suggestions on how to structure it?

Next I’m trying:

Negative Keywords:

Will see if results improve. Will the bot understand the “negative keywords”?

Hello Paradisian,

We use embedding & semantic search technologies to determine the optimal dataset internally.

We’re always willing to explore and refine our systems. However, I would require some data from your setup to proceed.

Would it be possible for you to send some information to for us to investigate?

We would need data such as your client’s address and the queries that are not returning the expected results.

Thank you