Various bugs and issues

I don’t want to overwhelm the topics in here so i thought i consolidate a few bugs and problems I’ve encountered here. Some are probably tiny easy fixes while some might be more complex. Let’s fuck around and find out. :slight_smile:

  • Bullets and numbered bullets end up outside of message box. Looks bad.

  • There are moments, messages or adjustments to the prompt you make to your bot that make it start the conversation by apologizing for not being able to connect them to a human.

  • To follow up on the above; Some questions lead to it dropping the flow of the conversation and saying: Hey there! :blush: I’m here to assist you to the best of my ability, even if I can’t connect you to a human representative. Feel free to ask, and I’ll do my utmost to help you! What can I assist you with today? :house_with_garden: If i repeat the same question. It will do a repeat of that, perhaps with a slight variation.

  • Sometimes, unless asked for English, the bot continues in the language of the greetings regardless if my first question is in English.

  • If you want to add customizations and edit the custom prompt, multiple issues appear: Interactive links stop working as well, bot gives page-long answers even though I have selected short and direct and specified in multiple ways in the prompt to keep it short. There would be great if we could add customizations in multiple places apart from identity and custom prompt. Like Purpose, Goal, CTA, Additional information etc.

  • The bot can ask a question, and if i reply to it, it gives the “to reply to your question i need more specific information”. But if i type for instance “What information?” it proceeds to answer correctly to what it previously needed more information.

  • That the send message freezes when the bot replies, is this necessary?

  • Links are sometimes shown like “[webshop]” “(” without " - why and how can we fix it?

  • I’ve gotten these time outs from time to time:
    There was an error with processing your message. This error occurred because: 1) OpenAI was taking too long to respond to your requests. 2) You were using the free version of OpenAI. 3) You exceeded the spending limits set by OpenAI." why do i get them and how do i avoid them?

That’s what I have for now. Just a reminder that we are here to share our experience give feedback and help the team iron out the kinks and improve the product. Sharing a bunch of issues like this might seem negative but that’s not at all what this is. I love the product, the team is doing a great job and this is just how product development is done! :slight_smile:

Hey @paradisianway

Thank you so much for the message. I have just fixed the list issue, and I’m in the process of doing some tests with human takeover.

I’m seeing 99% accuracy in human takeover detection, and I’m unable to reproduce the errors.

Regarding the rest of the issues, could you please attach whether you are using a custom prompt, as well as which quality control options are active? Because that is very important in order to be able to reproduce on our end!

Thank you for making Answerly better!

I don’t have anything in the custom prompt. I put all my instructions in “Identity” since it causes less problems. I only have “Prevent Hallucinations” on.

I’m trying to be able to give contact info to different sales persons depending on which department the customer is interested in. Which i kind of succeded with using a sheet. However, it’s confusing for the bot to provide contact information because it thinks i’m requesting a human and turn on the “i can’t connect you to a human” response. But if i keep probing it gives correct information except for a few times when it hallucinated.

Hey @paradisianway,

I’ve just tweaked human takeover to exclude personality and you should see better results.

I believe excessive personality rules were causing it to misfire – and I think human takeover detection does not need to know about agent personalities.

I will continue to investigate this further!

Great! I will try it out. Thanks Fatos!