Your website is not allowing our platform to access your website

I am getting this error AND chatbot will not display on the website.
I have succesfuly done this with 2 other websites so it is not a newbie thing
I need help with the IP’s to unblock or what ever information you can provide to help me resolve it

Hi, could you please send me the URL and login access via private message? I have seen your request on Facebook, and I’m sending you a private message here so I can try to help you.

Just sent you a private message on messenger. my name is Simone vescera

replied in FB