New: WhatsApp Integration!

Latest Updates
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We’re thrilled to introduce our latest update!

You can now integrate Answerly AI agents directly to WhatsApp, enabling instant, intelligent responses to your customers.

To get started, head over to the new WhatsApp Channel page in your dashboard, and add your WhatsApp number.

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Need help? Check out this guide for step-by-step instructions.

We’re excited to see how this feature enhances your customer interactions and supports your business goals.

Thank you for being a valued part of the Answerly community! Happy chatting! :blush:

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I just want to clarify that existing agencies can activate WhatsApp channel by going to My agency → Products → Answerly → Customize - > Enable WhatsApp Channel

It’s disabled by default for now, so we don’t affect your current setups.

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The new WhatsApp settings page is unbranded for whitelabels. @Marvin

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Thank you @Fatos for clarifying. Absolutely stunning. So The Agent will work exactly like in the web, only via WhatsApp. So the customer can interact fluently with it via whatsapp??

WOW!!

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Hi @Marvin,

Yes pretty much! There are some very few web-only features that don’t work in WhatsApp, but there subtle warnings in the dashboard about it.

The WhatsApp agents also support functions from your AI trainings – which means it can send you images, videos, etc.

Here’s an example:

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I don’t have access to a new business WhatsApp account so I have to test things out later, but can you tell me if the following parts are possible:

  1. Can the WhatsApp bot send the iframe embeds the agent has right now? (for instance a weather widget when someone asks for the weather)
  2. Can I send a photo through WhatsApp and can gpt vision read and responds to it?
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  1. Yes, please give a few more infos about what is included here exactly.
  2. What this is capable?
  3. What is not working with WhatsApp?
  4. I can add multiple numbers to meta and also answerly, right?
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Great Fatos!
But now we have Answerly showing on our Agency Dashboard.

Look for this statement:" Note: An active WhatsApp Business profile is required to connect with Answerly." just below the phone number.

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Hi @Campique

  1. WhatsApp can’t open iframe embeds, and we haven’t found an alternative yet. For now agents will send you a link for you to open instead of the iframe.

  2. This feature is coming soon; we plan to support it in the web widget as well, with an ETA of about two weeks.

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Thanks for the reply, looking forward to it :smiley: