Fatos
December 10, 2023, 3:15pm
1
Say hello to our newly introduced feature designed to empower your agent - The Recommended Article!
When your visitors come across complex issues, your agent can now effortlessly suggest articles for them to dive deeper.
In the video shown below, we demonstrate the effectiveness of this dataset in action. I interact with the agent responsible for the Answerly community and address issues related to instant embeds, which typically involve a list of potential solutions.
Helpful guide:
Creating a recommended article is very easy!
Step 1
Head to the Knowledge Hub , and click โRecommended Articleโ.
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Step 2
In the first tab of the modal, insert your URL as well as a description of when should the article be recommended in plain words.
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Step 3
Then, head over to the visual tab, and you can fulfill three elements: an image, a title, and a description. These elements load automatically when you paste a URL into the Article URL field.
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Click โSaveโ and nโฆ
1 Like
WOW! That is amazing Fatos, thank you!
4 Likes
Jose
December 10, 2023, 7:59pm
3
Super fantastic Fatos, awesome! Your commitment definitely elevates Answerly to be the best. When dynamic forms are available, nothing will stop us.
4 Likes